Leeds Building Society - Working with Us

Job Title: Sales Support Administrator

Grade: 4

Department: Direct Operations

Reports to: Sales Support Team Leader

Main purpose of job

To process all Mortgage and Home Owner Loan applications within agreed service standards
To maintain a high level of accuracy in all aspect of work

Key Accountabilities

To open all post promptly and update all relevant business areas
To process applications for both Mortgage and Home Owner Loan customers
To deal with all customer queries efficiently at the same time promoting the benefits of mutuality by portraying a friendly, helpful and professional manner
To process all customer correspondence within given timescales
To ensure that any follow up action is taken and recorded
To keep up to date with all products and procedures, having all information to hand for ease of access
To maximise on opportunities for income where possible on inbound and outbound calls and for on-line mortgage applications
To work effectively within the team for the benefit of self and others, sharing best practice and knowledge
To work effectively with other business areas to resolve issues and enhance relationship
To conform to and ensure compliance with all professional associations and regulatory bodies
To respond to change in a positive manner and give any necessary feedback constructively
To carry out ad-hoc tasks and duties requested by your line manager
To package and despatch Mortgage applications and Homeowner loans to customers on a daily basis
To maintain spreadsheets on a daily basis for management information purposes

Internal and external relationships

INTERNAL
Team Colleagues, Department Colleagues, Team Leader, Department Managers, Head Office Departments

EXTERNAL
Customers

Departmental Standards

To answer inbound calls within the speed of answer and abandon rate service standards

Qualifications Skills & Experience

For more information on the above position please telephone the Human Resources department on: 0113 225 7654